Customer Care

Office Hours:

8:00 AM to 5:00 PM, Monday to Friday, except Holidays

E-mail Us

Submit your question via our e-mail and a Customer Service representative will respond in a timely manner.

Send us an email at:

Write our Customer Service Department:

City of Allen - Utility Billing Department
305 Century Parkway
Allen, Texas   75013

To reach us by Telephone:

(214) 509-4560

To reach us by Fax:

(214) 509-4567