Terms Of Use

The City of Allen Online Credit Card Bill Pay

Please read the following terms carefully before accessing your account. By enrolling in the City of Allen Online Credit Card Bill Pay, you (the "Customer") agree to the Terms and Conditions below. If Customer elects not to agree to the Terms and Conditions, Customer will not be enrolled in the City of Allen Online Credit Card Bill Pay. These Terms and Conditions are in addition to Customer's service agreement(s) with the City of Allen.

The City of Allen Online Credit Card Bill Pay only applies to those Customers that have signed a valid service agreement with the City of Allen. Customer will receive an e-mail confirming enrollment within five (5) business days following completion of the online enrollment process. By enrolling in the City of Allen Online Credit Card Bill Pay, Customer shall only have the option to view their bill online and pay their bill online using a credit and/or debit card.

Only the printed bill that is mailed to the residential billing address will be accepted at North Texas Municipal Water District (NTMWD) waste facilities and landfills. This mailed bill must be presented at NTMWD facilities in order for residential customers to take part in the program that allows Allen residents to make two (2) monthly drop offs of household waste at citizens convenience stations and two (2) monthly drop offs of yard trimmings at the Custer Road Transfer Station Compost Facility. This program is for residential customers only. Details of the program are available on the city’s website at www.cityofallen.org or by calling 214-509-4500.

Customer may cancel the City of Allen Online Credit Card Bill Pay at any time by designating this option online. Even residents enrolled in Credit Card Bill Pay will receive a monthly utility bill by U.S. First Class Mail. Customer shall promptly notify the City of Allen in the event any form of billing is not received.

During enrollment, Customer will be required to create a UserID and Password. Customer is required to have a valid e-mail address to complete enrollment. Customer may make administrative changes, such as changing the Password, UserID and e-mail address. Customer agrees to keep the Password confidential at all times. If Customer forgets the Password, Customer may reset it online by completing certain verification procedures. Customer understands and agrees that the Customer has sole responsibility for the security of their Password. The City of Allen is not liable for any actions, claims, costs, damages or expenses arising from a stolen or lost Password.

The City of Allen Online Credit Card Bill Pay allows for Customers to pay bills online in addition to standard mail-in payment. Customers who wish to bank draft their utility bill from their checking or savings account automatically each month should contact the City of Allen Utility Billing office at 214-509-4560.  Customer will be charged an online transaction fee of $1.00 per online credit/debit card transaction by the City of Allen for making their payment online. There are no additional charges to the Customer who set up their utility bill payments using bank drafting through the City of Allen.

Customer authorizes the City of Allen to charge the amount indicated by Customer to the financial institution and account indicated by Customer. If a credit card payment is made online, Customer must make payment at least one (1) business day in advance of the payment due date to avoid late fees and/or interruption of service. Business days are Monday through Friday, except for the following federal holidays; New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. The City of Allen is not responsible if Customer's financial institution rejects payment for insufficient funds or lack of credit availability.

Customer understands by enrolling in the City of Allen Online Credit Card Bill Pay, Customer  enters into an agreement with the City of Allen whereby Customer agrees to view and pay for only those accounts to which they are authorized.

Customer does hereby agree to waive any and all liability against the City of Allen for any act or omission arising out of the use of the City of Allen Online Credit Card Bill Pay, unless caused by the City of Allen's gross negligence or willful conduct.

Customer agrees to not transmit any computer virus or messages that could damage the City of Allen system.

Customer agrees to be bound by these Terms and Conditions, applicable tariffs, state and federal rules and regulations, laws, any rules and regulations of a fund transfer system used by the City of Allen.


Customer agrees that it cannot assign or transfer the Terms and Conditions at any time without written consent from the City of Allen.

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of the State of Texas, and venue for any action shall be in the state district court of the county in which the property address lies. The Customer agrees to subject any claim to the personal and subject matter jurisdiction of said courts.

Any unauthorized disclosure, copying, distribution of the proprietary information within the City of Allen Online Credit Card Bill Pay is prohibited and may be unlawful.

This website is owned and operated by the City of Allen (as subcontracted to DataProse, LLC) and contains material derived in whole or in part from intellectual property which is owned by the City of Allen and its affiliates and is protected by copyright and trademark laws. The City of Allen, DataProse, LLC (as the subcontractor,) and its affiliates may also be referred to herein as “City of Allen” “we,” “us,” or “our.” Access and use of this website is subject to the terms and conditions set forth herein and all applicable laws. We reserve the right to revise the terms of use and our privacy policy at any time and without notice. Please check this website periodically to stay informed of any changes.